Frequently asked questions
When will I get my order?
All limited drops are offered during a pre-order window and include an estimated ship date at the time of purchase. While orders may ship sooner than projected, customers will receive a confirmation email with tracking information as soon as their order has been dispatched.
For all non pre-order items, orders are typically processed within 1–3 business days. Shipping times will then vary based on the selected carrier and the delivery location.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location, selected shipping method, and order size. Any applicable shipping rates will be clearly displayed before you complete your purchase, so you can choose the option that works best for you.
Do you ship Internationally?
At this time, we do not offer international shipping. However, we are actively exploring options to expand our shipping capabilities in the future. We appreciate your interest and hope to serve customers worldwide soon. Be sure to sign up to our email list to stay updated on any changes to our shipping availability.
Can I change or cancel my order after placing it?
We begin processing orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us as soon as possible. While we cannot guarantee changes after an order is placed, we will do our best to accommodate your request.
How can I track my order?
Once your order ships, you will receive an email with your tracking information so you can monitor its progress. If you created an account at checkout, you can also log in at any time to view your order status and tracking details.
If you’re unable to locate your tracking information or need additional assistance, please contact our customer support team at merch@bluegabe.com, and we’ll be happy to help.
What is the return policy?
Our goal is to ensure every customer is completely satisfied with their purchase. If for any reason you experience an issue, please contact our customer service team within 30 days of receiving your order so we can assist you promptly.
We provide a detailed size guide to help ensure proper fit prior to purchase. For any other concerns or requests, our team will make every effort to work with you and resolve the matter as quickly and efficiently as possible.
How do I care for my apparel?
To keep your items looking their best, we recommend washing inside out in cold water and tumble drying on low heat. Avoid using bleach or ironing directly on printed designs to preserve quality and longevity.